Our Customers Feedback
Disppointed when we finally unpacked this product particularly as we were considering an 8 inch product from another company. Not happy!
Product delivered on time, as expected. Great job! Will definitely come back for more purchases and not even bother looking at competitors.
If you have questions about fire pit equipment and want quality equipment Magic of Fire, is the company to call. The customer service is polite, patient and knowledgeable.
Unit was securely shipped. Solid material. Only issue was the instructions were unclear but that was remedied by going online. Installation was pretty easy after. Throws off a lot of heat!
No more fire blow outs from the wind. The fire reflects nicely off the glass that gives an additional glow. The Fire wind guard is high quality and very easy to assemble. My concern was for this product to make it from the West coast to the East coast with no damage. This company’s packaging is very strong and secure. No worries there.
This product is made of high quality stainless steel. I am very pleased with the purchase and look forward to the installation and see how it looks.
The set up was a breeze- hook up gas line and put in an AA battery and I was good to go. It does take some getting use to to light- you can’t go full on and spark. I found you needed to barely open the valve to get it to light. Overall I would buy it again. Great product
Lit it up for the first time tonight. Very happy we have a nice place for the family to gather round
I rarely ever write a review (this might be my 2nd or 3rd in lifetime. Not good, I know!); however, in this case The Magic Of Fire customer service leaves me no choice.
I am building 2 DIY firepit/features and needed 2 burners and my good fortune landed me with The Magic of Fire. They were great and spent countless hours and followed up with me multiple times to learn about my project and recommended the best burners for my project.
I was especially impressed by their knowledge, patience and caring.
I placed my order and have already received them; timely as promised. They look to be perfect burners for my project (thanks Mark!) although I am still in the process of building the firepits. I will definitely post an update and maybe some pictures when done. My only feedback on improvement would be better packaging (more cushions) from the manufacturer (burners shipped directly from Manufacturer not from The Magic of Fire).
Everyone at The Magic of Fire was super Knowledgeable, helpful, patient and selling you only what is right/best for your project even if it total$ le$$ than what you thought you would need for the project.
I feel very lucky and super glad I ended up choosing The Magic of Fire! Will buy again and highly recommend!
Thanks "The Magic of Fire"!!! and special thanks to Mark!!!
I haven’t spoken to customer service yet, but it’s not working. I need a replacement.