Our Customers Feedback
This product is made of high quality stainless steel. I am very pleased with the purchase and look forward to the installation and see how it looks.
The set up was a breeze- hook up gas line and put in an AA battery and I was good to go. It does take some getting use to to light- you can’t go full on and spark. I found you needed to barely open the valve to get it to light. Overall I would buy it again. Great product
Lit it up for the first time tonight. Very happy we have a nice place for the family to gather round
I rarely ever write a review (this might be my 2nd or 3rd in lifetime. Not good, I know!); however, in this case The Magic Of Fire customer service leaves me no choice.
I am building 2 DIY firepit/features and needed 2 burners and my good fortune landed me with The Magic of Fire. They were great and spent countless hours and followed up with me multiple times to learn about my project and recommended the best burners for my project.
I was especially impressed by their knowledge, patience and caring.
I placed my order and have already received them; timely as promised. They look to be perfect burners for my project (thanks Mark!) although I am still in the process of building the firepits. I will definitely post an update and maybe some pictures when done. My only feedback on improvement would be better packaging (more cushions) from the manufacturer (burners shipped directly from Manufacturer not from The Magic of Fire).
Everyone at The Magic of Fire was super Knowledgeable, helpful, patient and selling you only what is right/best for your project even if it total$ le$$ than what you thought you would need for the project.
I feel very lucky and super glad I ended up choosing The Magic of Fire! Will buy again and highly recommend!
Thanks "The Magic of Fire"!!! and special thanks to Mark!!!
I haven’t spoken to customer service yet, but it’s not working. I need a replacement.
I will say its a nice product, but it wasn’t the easiest transaction. First there was no shipping confirmation. I had to reach out to someone named Mark who seemed to be a middle man. He did stay on top of things and eventually got me the shipping info. But it turned out the order was delayed for an unknown reason. Once i received the order i was suprised to find out that there were no rubber feet for the wind guard as shown on the website. There is still room withou the feet, but the glass sits very close to my stone firepit which is a bit of a turn off. And finally, there was a small piece missing for me to complete the build of the windguard to which i needed to involve Mark again. It did arrive about a week later. But all of these issues was an overall turnoff in getting this.
Send me another request for review after fedex finally delivers my package. You might seriously consider using a different shipper. Not only has fed ex failed miserably at this shipment, but several other incidents with them and their services.Thank you Mark for your follow up on my purchase , no fault of yours.
Mark is an amazing guy. Very prompt and an experienced seller. Buy and rest assured you will be well taken care of. Although I haven't yet installed the Linear CSA Fire Pits, I am quite certain they are well made. Thanks Mark for your help and assistance.
Received the mounting plate and it looked like it was scored with a knife. The front side with the removable sticker (supposed to be the good side) was ruined. Fortunately I was able to salvage the back side for what I was using it for. I expected better quality checks before shipping out a product. I have pictures as well
I almost paid $50 more from the manufacturer's main site. Glad I searched further.
Now, as long as another tree doesn't fall and shatter this one, It should be fine.