The Magic of Fire Reviews
4.9/5 from 271 Verified Customers
The Magic of Fire has supplied gas fire pits, burners, fire glass and components to homeowners, landscapers and businesses since 2013. Every review below is from a verified buyer, collected and verified through CusRev, and our customers rate the products they bought from us 4.9 out of 5 across more than 270 reviews.
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1-100 of 272 reviews
The item bought worked as expected, arrived promptly and was more cost effective than others I looked at from other companies. The order was quick and painless. It was also the only site that actually had a photo of the product.
I was very happy with my order and the person I spoke with was very helpful. I recommend MOF to anyone needing fireplace parts.
Tanks MOF
This product is amazing! We can finally use our RH fire table without the fire blowing out.
I have been searching for a firepit for the past 2 years. Purchasing online can be tricky. Mark was extremely helpful. He took the time to answer all of my questions. He went further and sent several documents providing extra information and photos. I was very impressed by his professionalism and knowledge. I highly recommend The Magic of Fire. Kama
I ordered an extra bag to keep on hand only using one bag for now.
I love the modern look! I ordered 2 boxes of 6 only using 1 box.
We have had water in our Firepit before, and the aluminum cover should be an easy solution for is going forward.
Round Stainless Steel Fire Pit Burner Ring / HPC Fire
Great product and great delivery
Great product and delivery
EverWarm EW4001TH Remote Control
Easy to assemble, well packaged, works like a charm!
Great fir and good look!!
It came on time and is built well
Delivery on time and product perfect for our fire table.
Had a horrible whistling with standard gas lines. Whistling went away.
Product delivered on time, as expected. Great job! Will definitely come back for more purchases and not even bother looking at competitors.
If you have questions about fire pit equipment and want quality equipment Magic of Fire, is the company to call. The customer service is polite, patient and knowledgeable.
Unit was securely shipped. Solid material. Only issue was the instructions were unclear but that was remedied by going online. Installation was pretty easy after. Throws off a lot of heat!
No more fire blow outs from the wind. The fire reflects nicely off the glass that gives an additional glow. The Fire wind guard is high quality and very easy to assemble. My concern was for this product to make it from the West coast to the East coast with no damage. This company’s packaging is very strong and secure. No worries there.
Exactly what we needed. Fits perfect ! Arrived on time and price was right!
Just what we needed.
This is a great addition to my fire pit. Looks awesome!
This product is made of high quality stainless steel. I am very pleased with the purchase and look forward to the installation and see how it looks.
The set up was a breeze- hook up gas line and put in an AA battery and I was good to go. It does take some getting use to to light- you can’t go full on and spark. I found you needed to barely open the valve to get it to light. Overall I would buy it again. Great product
Looks beautiful
We like the size we chose for our fire pit
Lit it up for the first time tonight. Very happy we have a nice place for the family to gather round
I rarely ever write a review (this might be my 2nd or 3rd in lifetime. Not good, I know!); however, in this case The Magic Of Fire customer service leaves me no choice.
I am building 2 DIY firepit/features and needed 2 burners and my good fortune landed me with The Magic of Fire. They were great and spent countless hours and followed up with me multiple times to learn about my project and recommended the best burners for my project.
I was especially impressed by their knowledge, patience and caring.
I placed my order and have already received them; timely as promised. They look to be perfect burners for my project (thanks Mark!) although I am still in the process of building the firepits. I will definitely post an update and maybe some pictures when done. My only feedback on improvement would be better packaging (more cushions) from the manufacturer (burners shipped directly from Manufacturer not from The Magic of Fire).
Everyone at The Magic of Fire was super Knowledgeable, helpful, patient and selling you only what is right/best for your project even if it total$ le$$ than what you thought you would need for the project.
I feel very lucky and super glad I ended up choosing The Magic of Fire! Will buy again and highly recommend!
Thanks “The Magic of Fire”!!! and special thanks to Mark!!!
The mounting plate looks very nice on our brick wall, very pleased.
I haven’t spoken to customer service yet, but it’s not working. I need a replacement.
Thanks for the help it works very well.
They work wonderfully so far. Just as Mark communicated they would.
Great company to work with.
Love this Lava Rock highly recommend
Makes the fire pit look amazing
Burner does a great job.
Rectangular Wind Guard
Send me another request for review after fedex finally delivers my package. You might seriously consider using a different shipper. Not only has fed ex failed miserably at this shipment, but several other incidents with them and their services.Thank you Mark for your follow up on my purchase , no fault of yours.
Logs look totally real. Highly recommend
Mark is an amazing guy. Very prompt and an experienced seller. Buy and rest assured you will be well taken care of. Although I haven’t yet installed the Linear CSA Fire Pits, I am quite certain they are well made. Thanks Mark for your help and assistance.
It is still too warm to use r
Received the mounting plate and it looked like it was scored with a knife. The front side with the removable sticker (supposed to be the good side) was ruined. Fortunately I was able to salvage the back side for what I was using it for. I expected better quality checks before shipping out a product. I have pictures as well
Fantastic very pleased
I almost paid $50 more from the manufacturer’s main site. Glad I searched further.
Now, as long as another tree doesn’t fall and shatter this one, It should be fine.
Push Button Ignitor Mounting Plate
Converted from wood burning to natural gas. All components working well and filled with glass looks gorgeous.
Thanks for your help Mark!
Received Pan and burner. Installed in existing fire pit and waiting for my glass to be delivered. Can’t wait. Converted from wood burning pit to nat gas.
Thanks for your help Mark!!!
Linear Stainless Bullet Burner – The Outdoor Plus OPT-BxxSST
Product is great and exactly as advertised. High quality item.
If it came with a fire wind guard it would be better
Just received the 6 foot oil rubbed bronze rectangular fire pit with the lid and it looks REALLY NICE! Good quality and nice smooth finish…just hope it holds up over the years under the scorching Florida Sunshine! Chaz
Just what we needed and great customer service!!
I’m very happy with my parts I order I recommend this company to everyone thanks so much for sending them out to Melbourne Australia ?? much appreciated and mark was very helpful with what I wanted thanks mark!
Not only does the wind guard provide safety, but it adds a luxurious, classy touch.
The customer service is absolutely phenomenal.
I haven’t had a chance to use it yet.
Fire Pit Cover Square
I called The Magic of Fire because I had a question about a fire pit wind guard on their web site. After discussing the dimensions of our fire pit and our needs, he recommended a different American made model that was not on their web site. Within 30 minutes, he added it to the web site so I could order it and then shipped it the next day. Although Fed Ex was slow, it arrived safely. Assembly was not difficult for two people, but recommend assembling it upside down (top on the ground, feet in the air) and then flip it over to put on the fire pit. Mark’s advice and service was excellent and the product is good quality.
We are extremely please with the bullet burner we ordered from The Magic Of Fire but even more pleased with Mark Oakley’s customer service. He went out of his way to help us make this purchase successful. We now have an amazing fire pit that is an awesome destination in our new back yard. Thank you Mark!!!
Exactly what we needed, delivered promptly. Thank you!
You might say why do I need support when buying fire pit supplies? There is a science to it and this guy knows his stuff! He will call you back promptly and advise you as to what you need. You don’t get this kind of info at the patio store. The shipments are prompt and affordable.
Excellent product enhances beauty of overall fire pit. Would be great if legs had marked indicators to quickly and conveniently adjust all leg brackets to actual glass. Great product.
Very prompt in getting this item to us. Ordered one elsewhere and it took 2 months to get. Mark was on getting this item to us
Just what we were looking for – fits our OW Lee fire table perfectly. Not as easy as it looks to put together, but patience and perseverance paid off and we got the job done
Works fine just thought the finish would be nicer for the cost.
Worked excellent for our project
The product arrived in good shape. It was very well packed for a glass product. Went together well and performs beautifully. The grand kids can now sit around the fire pit on a windy evening without fear of getting burned.
Excellent Quality and sleek look. The Magic of Fire was the most knowledgeable and helpful retailer out there!!
sleek and clean, works as expected
Quality material.
Nice quality but way overpriced
Fantastic dealing with Magic of Glass. I had a question and Mark, the Owner, reached out to me to ensure I was satisfied. I cannot say enough good things about this glass and the company. Thank you!
Customer service was great.
My fire ring arrived quickly. Happy with the service and will use it on my next installation
The fire pit guard arrived quickly and was easy to assemble. Gave 4 stars as I have not had much time to use.
Had a great experience with working with The Magic of Fire. Shipped quickly and just as described.
Just what we needed to enjoy our fire pit on windy days.
I was sent a different size than I ordered and can’t use it. I need to return it. How do I do that.
It fit nicely and works great! I’m very happy with my put base!!
Very high quality product. Mark was extremely helpful when I called for advice. All in all a very good experience
Very pleased with my purchase. Arrived quickly and was exactly what I was looking for and a reasonable price!
Got it sooner than it said it would come, just put it together the other day so far I love it!
Works perfectly with the fire pit. Love it
Had an issue with parts provided by the seller not matching the description. He overnighted the correct parts so that I didn’t have to delay my installation.
works great
We couldn’t ask for better quality. It was easier to put together it looks great on the fire pit table
We built a custom outdoor “fire table” this summer and after installing a 48×6 burner it soon became apparent that we would also need a wind guard. With the flames down low any breeze would blow them over the side of the pan and cause soot marks. A higher flame and higher wind made ‘downwind’ diners wish they didn’t have a beard! I was concerned with how well glass would survive shipment, when our package arrived there was no need for any concern. The wind guard is shipped ready for assembly and EXTREMELY well packaged. It comes in a custom built wooden shipping box with internal foam packing and small cork pieces to keep everything safe, secure, and well separated. Once unpacked it took all of five minutes to assemble, screwdriver is the only tool needed. We are very satisfied with the wind guard for our linear burner
arrived much faster than expected. Thank you.
Prompt and fast service!
I have a very long linear firepit behind my pool and was having a hard time finding a shied. Mark suggested I put two together and it worked perfectly! It was very easy to set up as well!
The lava rocks were extra large as promised. I really need about 40 but I am not sure I want to spend $450 right now. Thanks
Worked perfectly.
Very pleased with this product. Just note that 10 pounds is not a lot of 3-4 inch rocks (5-6 rocks). I mixed with smaller 1-2 inch rocks for a great look. Just what I wanted.
We got a fire pit for our deck and it is super windy in our backyard every evening. With this wind guard we are able to enjoy the fire pit without worrying about the fire blowing everywhere. It was easy to put together and the customer service was fabulous. we were missing a small part and they sent it right away. Wonderful experience.
Very pleased with the product, very pleased with the service. Would definitely do business with this company again.
arrived safe and quick. I have built four of these tables and this is the first wind guard I have purchased. I’ve noticed the rocks will get a black residue if the wind beats the flames on a very windy night so I will try this out.
There was a mix up with our order and I contact the company and they made the correction as requested. We are thrilled with the product. We are thrilled their customer service people made our requested correction. We recommend this company! Thank you
American Fireglass Fire Pit Glass Wind Guard. We received the fire pit glass wind guard and put it together on a fairly windy day, and it worked great!!