Our Customers Feedback
Received the mounting plate and it looked like it was scored with a knife. The front side with the removable sticker (supposed to be the good side) was ruined. Fortunately I was able to salvage the back side for what I was using it for. I expected better quality checks before shipping out a product. I have pictures as well
I almost paid $50 more from the manufacturer's main site. Glad I searched further.
Now, as long as another tree doesn't fall and shatter this one, It should be fine.
Converted from wood burning to natural gas. All components working well and filled with glass looks gorgeous.
Thanks for your help Mark!
Received Pan and burner. Installed in existing fire pit and waiting for my glass to be delivered. Can't wait. Converted from wood burning pit to nat gas.
Thanks for your help Mark!!!
Just received the 6 foot oil rubbed bronze rectangular fire pit with the lid and it looks REALLY NICE! Good quality and nice smooth finish...just hope it holds up over the years under the scorching Florida Sunshine! Chaz
Just what we needed and great customer service!!
I’m very happy with my parts I order I recommend this company to everyone thanks so much for sending them out to Melbourne Australia 🇦🇺 much appreciated and mark was very helpful with what I wanted thanks mark!
I called The Magic of Fire because I had a question about a fire pit wind guard on their web site. After discussing the dimensions of our fire pit and our needs, he recommended a different American made model that was not on their web site. Within 30 minutes, he added it to the web site so I could order it and then shipped it the next day. Although Fed Ex was slow, it arrived safely. Assembly was not difficult for two people, but recommend assembling it upside down (top on the ground, feet in the air) and then flip it over to put on the fire pit. Mark's advice and service was excellent and the product is good quality.
We are extremely please with the bullet burner we ordered from The Magic Of Fire but even more pleased with Mark Oakley's customer service. He went out of his way to help us make this purchase successful. We now have an amazing fire pit that is an awesome destination in our new back yard. Thank you Mark!!!
You might say why do I need support when buying fire pit supplies? There is a science to it and this guy knows his stuff! He will call you back promptly and advise you as to what you need. You don't get this kind of info at the patio store. The shipments are prompt and affordable.
Excellent product enhances beauty of overall fire pit. Would be great if legs had marked indicators to quickly and conveniently adjust all leg brackets to actual glass. Great product.
Very prompt in getting this item to us. Ordered one elsewhere and it took 2 months to get. Mark was on getting this item to us
Just what we were looking for - fits our OW Lee fire table perfectly. Not as easy as it looks to put together, but patience and perseverance paid off and we got the job done