Our Customers Feedback
I called The Magic of Fire because I had a question about a fire pit wind guard on their web site. After discussing the dimensions of our fire pit and our needs, he recommended a different American made model that was not on their web site. Within 30 minutes, he added it to the web site so I could order it and then shipped it the next day. Although Fed Ex was slow, it arrived safely. Assembly was not difficult for two people, but recommend assembling it upside down (top on the ground, feet in the air) and then flip it over to put on the fire pit. Mark's advice and service was excellent and the product is good quality.
We are extremely please with the bullet burner we ordered from The Magic Of Fire but even more pleased with Mark Oakley's customer service. He went out of his way to help us make this purchase successful. We now have an amazing fire pit that is an awesome destination in our new back yard. Thank you Mark!!!
You might say why do I need support when buying fire pit supplies? There is a science to it and this guy knows his stuff! He will call you back promptly and advise you as to what you need. You don't get this kind of info at the patio store. The shipments are prompt and affordable.
Excellent product enhances beauty of overall fire pit. Would be great if legs had marked indicators to quickly and conveniently adjust all leg brackets to actual glass. Great product.
Very prompt in getting this item to us. Ordered one elsewhere and it took 2 months to get. Mark was on getting this item to us
Just what we were looking for - fits our OW Lee fire table perfectly. Not as easy as it looks to put together, but patience and perseverance paid off and we got the job done
The product arrived in good shape. It was very well packed for a glass product. Went together well and performs beautifully. The grand kids can now sit around the fire pit on a windy evening without fear of getting burned.
Excellent Quality and sleek look. The Magic of Fire was the most knowledgeable and helpful retailer out there!!
Fantastic dealing with Magic of Glass. I had a question and Mark, the Owner, reached out to me to ensure I was satisfied. I cannot say enough good things about this glass and the company. Thank you!
The fire pit guard arrived quickly and was easy to assemble. Gave 4 stars as I have not had much time to use.
Very high quality product. Mark was extremely helpful when I called for advice. All in all a very good experience
Very pleased with my purchase. Arrived quickly and was exactly what I was looking for and a reasonable price!