Shipping Policy
At The Magic of Fire, we pride ourselves on efficient shipping processes designed to cater to your needs. Here’s an overview of how we handle shipping and the options available:
Shipping Locations:
Our products originate from warehouses strategically located in California, Alabama, Florida, South Carolina, Virginia, and Kentucky. This diverse network allows us to offer swift and adaptable shipping solutions across the entire country. In specific cases where speed is paramount, select items might ship directly from the manufacturer to ensure the fastest possible delivery. Please note, customized finishes and made-to-order items may require extended processing times.
Shipping Times
We strive to ship most products within 24 hours of your order. For custom-built items, shipping may take 3–4 weeks. Each product listing includes specific shipping details to ensure you know when to expect your order
Standard Ground Shipping:
For most items weighing under 150 pounds, with delivery within the 48 Contiguious States, our standard free shipping option typically involves parcel services such as FedEx, UPS, USPS, and others. This flexibility enables us to promptly process and dispatch your order. In the rare event of the order arriving damaged, refer to our Return Policy for the necessary actions.
You can track the progress of your order shipment via our Shipment Tracking page.
Standard Freight Shipping:
Items exceeding 150 pounds usually qualify for our free standard delivery via freight services. When a freight order is ready for delivery, the shipping company will contact you to schedule a suitable delivery time. To ensure a smooth delivery experience, it’s crucial to provide the most relevant phone number during checkout. Our standard freight service encompasses free curbside delivery and liftgate assistance. While the driver will offload the item from the truck, it remains the customer’s responsibility to transport the item onto the property.
A signature is mandatory for all freight deliveries. Please thoroughly inspect the item upon delivery and note any damages present at the time of acceptance. Please be aware that MarkCorp / The Magic Of Fire cannot be held responsible for damages that were not annotated during delivery.
Shipping Options:
Free Shipping on All Orders: All products listed on our website qualify for free standard shipping. Standard shipping is applicable to standard locations within the contiguous 48 states. The Magic Of Fire reserves the right to select the delivery type, carrier, and service level for each shipment when standard shipping is chosen. For freight shipments, standard shipping includes curb side delivery and liftgate services. Specific considerations and fees might apply to certain delivery exceptions, like deliveries to hard-to-reach areas.
Expedited Shipping Options: Most items shipped via standard parcel service can be expedited at an additional cost to hasten shipping times or ensure delivery by a specified date. This, however, does not affect processing times, which may or may not be altered depending on manufacturer resources and discretion. Items dispatched via freight are sent at the quickest available speed (Priority Freight) and therefore cannot be expedited further.
For expedited/overnight requests made after 2 PM Central Time, the order will be processed and shipped on the following business day. For inquiries about expedited shipping availability and pricing, please contact our Customer Service department at 844 631 7638.
International Shipping: Orders destined for international shipping do not qualify for free standard shipping. While we regularly ship to Canada and are pleased to accommodate these orders, please contact our sales representatives to ascertain shipping costs. Additional international shipping options may be available, but please call us for details. Please note, international orders are not eligible for our standard return policy and will be handled on a case-by-case basis. Any duties and/or taxes incurred are the sole responsibility of the customer/recipient.