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American Fireglass, HPC Fire, Firegear Outdoors, and The Outdoor Plus are now offering Lifetime Warranties on many of their products. Be sure to register your purchase upon receipt by following the manufacturers’ instructions included with your purchase. Look out for the Lifetime Warranty symbol for qualifying products.
Six Great Reasons to Shop with The Magic of Fire
Like all great companies The Magic of Fire started from a Sushi dinner, possibly too much wine and living on the side of a mountain in Canada for nine months. Isn’t that how all good businesses begin?
Mark Oakley - Company Founder
Contemporary Fire Pit Tables
Customer Service is at the Core of Every Good Business
Business is so competitive nowadays, the only way for a company to stand out from the crowd is to provide superb levels of service. That’s where the family-run type of businesses can excel. We can provide a level of service that the bigs boys can only dream about.
At The Magic of Fire, we are here to advise you in the planning stage, guide you during the construction phase, and follow up with after-sales service as and when required.
As a savvy consumer, though, I know you have heard all this before! So here’s something you might not see so often. My Direct Line is 302 348 8944; call me if you don’t think you are getting the service you should!
It’s easy to blow our own trumpet, so don’t listen to me. Check out what genuine customers have to say about our products and service.
What Our Customers Thinkfrom 216 reviews
The customer service is absolutely phenomenal.
I haven’t had a chance to use it yet.
Fire Pit Cover Square
I called The Magic of Fire because I had a question about a fire pit wind guard on their web site. After discussing the dimensions of our fire pit and our needs, he recommended a different American made model that was not on their web site. Within 30 minutes, he added it to the web site so I could order it and then shipped it the next day. Although Fed Ex was slow, it arrived safely. Assembly was not difficult for two people, but recommend assembling it upside down (top on the ground, feet in the air) and then flip it over to put on the fire pit. Mark's advice and service was excellent and the product is good quality.
We are extremely please with the bullet burner we ordered from The Magic Of Fire but even more pleased with Mark Oakley's customer service. He went out of his way to help us make this purchase successful. We now have an amazing fire pit that is an awesome destination in our new back yard. Thank you Mark!!!
You might say why do I need support when buying fire pit supplies? There is a science to it and this guy knows his stuff! He will call you back promptly and advise you as to what you need. You don't get this kind of info at the patio store. The shipments are prompt and affordable.
Excellent product enhances beauty of overall fire pit. Would be great if legs had marked indicators to quickly and conveniently adjust all leg brackets to actual glass. Great product.
Very prompt in getting this item to us. Ordered one elsewhere and it took 2 months to get. Mark was on getting this item to us
Just what we were looking for - fits our OW Lee fire table perfectly. Not as easy as it looks to put together, but patience and perseverance paid off and we got the job done
Works fine just thought the finish would be nicer for the cost.
Worked excellent for our project
The product arrived in good shape. It was very well packed for a glass product. Went together well and performs beautifully. The grand kids can now sit around the fire pit on a windy evening without fear of getting burned.
sleek and clean, works as expected
Excellent Quality and sleek look. The Magic of Fire was the most knowledgeable and helpful retailer out there!!
Nice quality but way overpriced
Dealing with only the leading manufacturers in our industry, we are assured of offering you only the highest standards of quality, safety, and value. Several of our manufacturers now offer LIFETIME WARRANTIES on many of their products.
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