Important Updates 2025
Further to our previous update, we are pleased to announce the release of the HPC HWI to EI Conversion Kit, an alternative replacement part for customers with products from the discontinued HWI series. Since the Repair Kit was discontinued due to the unavailability of critical components, this is the best alternative for restoring reliable ignition to your fire pit without the high cost of a full system replacement (see below).
For more information on this update, see our article on How to Save Your HWI Fire Pit
Product Update Announcement 2024
In late 2023, we were informed by HPC Fire about the discontinuation of their Field Repair Kit (Part No. HWI-913), for the now obsolete HWI fire pit kits. This decision was made due to difficulties in obtaining an essential component, the ignitor, and regrettably, a direct replacement for this part is not available.
The HPC Fire Technical Support Team advised that the only option currently available is to replace the electronic ignition system with a modern EI system, compatible with your existing pan/burner setups.
To ensure you order the appropriate system, it’s important to identify the model number of your current setup. This information can be found on the specification plate attached to the valve box. Once you have this model number, please forward it to us via our Contact Form. We will then reach out to HPC Fire on your behalf to obtain the compatible part number for your upgrade.
Our HPC Hot Wire Ignition HWI Troubleshooting Guide will help you determine why your Ignition System is not lighting.
Even the highest quality equipment can develop problems. It’s hardly surprising, given the high temperatures of a fire pit and the environmental conditions it is exposed to.
Generally speaking, though, most issues are easy to fix, such as ensuring the Power and Gas are on, the Igniter shield is in place, and that the Blow-Out Box is not covered with fire glass or lava rock!
Work your way through the flow chart below to help identify the problem and discover how to fix it.
Your fire pit will be quickly restored to full working order.
HPC Fire HWI Series Igniter Repair Kit
If the Hot Wire fails to glow in the Ignition System, one of the most common causes is either that the wire’s insulation is not in good condition or the connections are not tight.
The best fix is to install new wires and ensure that the connections are good and tight. The HPC Fire HWI Series Igniter Repair Kit contains an HWI Ignitor set, soldered leads, butt splices, shrink tubes, tie wraps, and full instructions.
