HPC Hot Wire Ignition HWI Trouble Shooting Guide
Latest Update 2025
Further to our previous update, we are pleased to announce the release of the HPC HWI to EI Conversion Kit, an alternative replacement part for customers with products from the discontinued HWI series. Since the HWI-913 Repair Kit was discontinued due to the unavailability of critical components, this new kit offers the best alternative for restoring reliable ignition to your fire pit without the high cost of a full system replacement.
This HWI Conversion Kit includes both the EI Pilot Assembly and Electronic Module, allowing you to switch to the latest HPC Electronic Ignition system, which has effectively replaced the HWI series.
For more information or to place an order, click here to view the HPC HWI to EI Conversion Kit.
How to Choose the Right Model: To ensure you get the correct HWI Conversion Kit, make sure you know your gas type (Natural Gas or Propane) and the BTU range of your existing system. This info can be found on the specification plate on your HWI valve box. Once you have these details, you can select the appropriate BTU range in the dropdown menu when ordering.
Please note: the HWI conversion kit is not compatible with Fire Pit Trough and Interlink Inserts. These will still require replacing the entire ignition system.
If you have any questions or concerns, please don’t hesitate to call us toll-free at the number at the top of the page. Our team is here to assist you!
We’re excited to offer this cost-effective solution and help you keep your fire pit running like new!
Product Update Announcement 2024:
In late 2023, we were informed by HPC Fire about the discontinuation of their Field Repair Kit (Part No. HWI-913). This decision was made due to difficulties in obtaining an essential component, the ignitor, and regrettably, a direct replacement for this part is not available.
Acting in our clients’ interest, we communicated with the HPC Fire Technical Support Team seeking an alternative solution. The only option is to upgrade to a more recent electronic ignition system, which will compatible with the your existing pan/burner setups.
To ensure you order the appropriate system, it’s important to identify the model number of your current setup. This information can be found on the specification plate attached to the valve box. Once you have this model number, please forward it to us via our Contact Form. We will then reach out to HPC Fire on your behalf to obtain the compatible part number for your upgrade.
Our HPC Hot Wire Ignition HWI Trouble Shooting Guide will help you determine why your Ignition System is not lighting.
Even the best quality products can develop problems sometimes. If you take into account the extreme variations of temperature that firepit equipment could be exposed to, in just a few hours, it is hardly surprising.
For example, you live in Colorado and decide to celebrate the New Year around your fire pit with friends and family for a couple of hours. By the time you turn off the fire pit, the burner, and tray could be close to 800 degrees.
A few hours later, on a Colorado winter’s night, the air temperature could easily be -20 degrees!
Generally speaking, though, most issues are easy to fix such as ensuring the Power and Gas are on, the Igniter shield is in place, and that the Blow-Out Box is not covered with fire glass or lava rock!
Work your way through the flow chart below to help identify the problem and find out how to fix it.
Your fire pit will be quickly restored to full working order.
HPC Fire HWI Series Igniter Repair Kit
If the Hot Wire fails to glow in the Ignition System one of the most common causes is either that the wire’s insulation is not in good condition or the connections are not tight.
The best fix is to install fresh wires and ensure when doing so the connections are good and tight. The HPC Fire HWI Series Igniter Repair Kit contains an HWI Ignitor set, soldered leads, butt splices, shrink tubes, tie wraps, and full instructions.
Gas Supply
In order for a fire pit to work it must be supplied with the amount of gas, and at the appropriate pressure for the BTU Rating of the Burner!
For more information on Gas Supply, Ventilation, and general Fire Pit construction read through our guides on How To Successfully Build A Gas Fire Pit Part 1 – Planning, How To Successfully Build A Gas Fire Pit Part 2 – The Fire Pit Structure and Gas Pipe Size for Fire Pits