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Our Customers Feedback

Based on 233 reviews
89%
(208)
9%
(21)
1%
(3)
0%
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0%
(1)
r
Light Brass Bullet Burners
richard van horn
I’ll get back to you

Send me another request for review after fedex finally delivers my package. You might seriously consider using a different shipper. Not only has fed ex failed miserably at this shipment, but several other incidents with them and their services.Thank you Mark for your follow up on my purchase , no fault of yours.

Logs look totally real. Highly recommend

Great Customer Service

Mark is an amazing guy. Very prompt and an experienced seller. Buy and rest assured you will be well taken care of. Although I haven't yet installed the Linear CSA Fire Pits, I am quite certain they are well made. Thanks Mark for your help and assistance.

E
Round Fire Pit Wind Guard
Eleanor Raftery
Unused

It is still too warm to use r

Scratched Mounting Plate

Received the mounting plate and it looked like it was scored with a knife. The front side with the removable sticker (supposed to be the good side) was ruined. Fortunately I was able to salvage the back side for what I was using it for. I expected better quality checks before shipping out a product. I have pictures as well

Fire Glass

Fantastic very pleased

M
Rectangular Wind Guard
Michael Cavada
Far less expensive than direct manufacturer!

I almost paid $50 more from the manufacturer's main site. Glad I searched further.

Now, as long as another tree doesn't fall and shatter this one, It should be fine.

Push Button Ignitor Mounting Plate

Love it.

Converted from wood burning to natural gas. All components working well and filled with glass looks gorgeous.
Thanks for your help Mark!

Looks good

Received Pan and burner. Installed in existing fire pit and waiting for my glass to be delivered. Can't wait. Converted from wood burning pit to nat gas.
Thanks for your help Mark!!!

Linear Stainless Bullet Burner - The Outdoor Plus OPT-BxxSST

Product is great and exactly as advertised. High quality item.

Beautiful

If it came with a fire wind guard it would be better

NICE PRODUCT

Just received the 6 foot oil rubbed bronze rectangular fire pit with the lid and it looks REALLY NICE! Good quality and nice smooth finish...just hope it holds up over the years under the scorching Florida Sunshine! Chaz

1/4 Inch Gold Reflective Fire Glass - Fire Glass / American Fireglass

Just what we needed and great customer service!!

Gas connections kit perfect

I’m very happy with my parts I order I recommend this company to everyone thanks so much for sending them out to Melbourne Australia 🇦🇺 much appreciated and mark was very helpful with what I wanted thanks mark!

Perfect

Not only does the wind guard provide safety, but it adds a luxurious, classy touch.

Only place to go for fire pit supplies

The customer service is absolutely phenomenal.

Sorry

I haven’t had a chance to use it yet.

J
Fire Pit Cover Square
Jeffrey Anderson

Fire Pit Cover Square

Excellent Sevice, Good quality Wind Guard

I called The Magic of Fire because I had a question about a fire pit wind guard on their web site. After discussing the dimensions of our fire pit and our needs, he recommended a different American made model that was not on their web site. Within 30 minutes, he added it to the web site so I could order it and then shipped it the next day. Although Fed Ex was slow, it arrived safely. Assembly was not difficult for two people, but recommend assembling it upside down (top on the ground, feet in the air) and then flip it over to put on the fire pit. Mark's advice and service was excellent and the product is good quality.

The Magic Of Fire Hit it Out of the Park!

We are extremely please with the bullet burner we ordered from The Magic Of Fire but even more pleased with Mark Oakley's customer service. He went out of his way to help us make this purchase successful. We now have an amazing fire pit that is an awesome destination in our new back yard. Thank you Mark!!!

Perfect wind guard for our small fire pit

Exactly what we needed, delivered promptly. Thank you!

Great Supplier with Technical Support

You might say why do I need support when buying fire pit supplies? There is a science to it and this guy knows his stuff! He will call you back promptly and advise you as to what you need. You don't get this kind of info at the patio store. The shipments are prompt and affordable.

Excellent product enhances beauty of overall fire pit. Would be great if legs had marked indicators to quickly and conveniently adjust all leg brackets to actual glass. Great product.

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